FAQ.






Frequently Asked Questions




Whether you?re a new user or a seasoned trader you will find answers to all of your questions on this page. If you're new to Zsecoins you can find out how to buy Zsecoins using LocalZsecoins from this handy guide. If you want to become a trader the selling Zsecoins online guide is for you. You can also ask a question on our forums or open up a support ticket to contact our support.


Zse Trade is a peer-to-peer Zsecoin exchange. We are a marketplace where users can buy and sell Zsecoins to and from each other. Users, called traders, create advertisements with the price and the payment method they want to offer. You can browse our website for trade advertisements and search for a payment method you prefer. You will find traders buying and selling Zsecoins online for more than 60 different payment methods.

If you're new to Zsecoins and want to buy Zsecoins, please take a look at our how to buy guide to learn how to buy Zsecoins.
To help you get started with your first Zsecoin trade we've made two short guides to answer all your questions.

If you are looking to buy zsecoins please take a look at our how to buy Zsecoins guide.

If you are looking to sell zsecoins please take a look at our how to sell Zsecoins guide.
All online trades are protected by escrow. When a trade is started the amount of Zsecoins for the trade is automatically reserved from the seller's Zsecoins Wallet. This means that if the seller runs away with your money and does not release your Zsecoins ZSE-Trade.com support can release the Zsecoins to you from escrow. If you're selling Zsecoins, never release the escrow before you know that you have received money from the Zsecoin buyer.

Please note that trades do not have escrow enabled by default.
Next to each advertisement on the website the price of a Zsecoin for that advertisement is shown as currency per Zsecoin. For example, if we are buying Zsecoin with the currency US dollars the price would be shown as 1000 USD / ZSE. This means that if I wanted to buy 1 Zsecoin it would cost me 1000 US dollars. Can I buy less than 1 Zsecoin? Absolutley! In each advertisement you see what's called limits. That shows you the least and the most amount of Zsecoins that you can buy from that advertisement.

One Zsecoin can be divided into much much smaller pieces, same as 0.00000001 ZSE.
One of the best features of Zsecoin is that it gives you control over your money, but it's also this feature that makes it very different from traditional money. Zsecoin transactions are irreversible, most traditional payment methods can be charged back. This creates risk for the person selling the Zsecoins, as PayPal or a bank can take the money someone paid him out of his account after he has sent away the Zsecoins. That is why traders need to have a high price for certain payment methods, to protect themselves against this risk.

That is why we recommend for you to get the best price to pay using a hard to reverse payment method, such as Cash Deposit, bank transfers and mobile payments (Like Qiwi in Russia). When you search to buy Zsecoins, select All online offers as a payment method and you will see offers for all payment methods and you can choose one that is convenient for you and offers a better price.

What happens when I pay, and the seller doesn't give me my Zsecoins? All our online trades are protected with escrow to prevent this from happening. When the trade is started, the Zsecoin amount for the trade is taken from the sellers wallet and is held by Zsecoins for the entire time of the trade. If the seller is trying to scam you, it's easy for you to open a dispute on the trade and our support staff will contact you to ask for proof that you have paid and then give the Zsecoins to you.
We have two different types of trades on Zsecoins, trades and online trades.

Online trades occur online entirely through our trading platform without you ever meeting your trading partner. Escrow is automatically enabled and funded for Online trades, meaning that as a buyer you?re automatically protected by our escrow system. Most of trades on Zsecoins are online trades.

Trades are meant to be carried out face-to-face, and escrow is not automatically enabled. Because of this it is not safe to pay the seller using an online payment method in a trade.

Online payment methods are, for example, bank transfers; PayPal; Gift card codes etc.
Registering and buying Zsecoins is completely free.

Zsecoin traders who create advertisements get charged a 1% fee for Zsecoins released from escrow.

Transactions to other Zsecoins wallets are free.

For transactions to other Zsecoin wallets have cost of about 0.0001-0.008 ZSE. This fee is adjusted automatically depending on the congestion of the Zsecoin blockchain and may from time to time be higher to make sure transactions are confirmed quickly.

Transaction fees are taken from your Zsecoins Wallet once per hour. If you empty your Zsecoins wallet your wallet balance will become negative and the fee will be taken from your next purchase or incoming transaction. For example; During the past hour you've made two outgoing transactions from Zsecoins. In total Zsecoins users made 100 outgoing transactions for a total transaction fee cost of 0.005 ZSE during the same hour. For your two transactions, you would pay 0.00010 ZSE (0.00005 + 0.00005) as a transaction fee.

The default SMS notifications are free of charge. The optional SMS messages that you can activate from the settings cost 0.00015 ZSE per message.
If you purchase Zsecoins using ZSE-Trade.com, the Zsecoins will appear in your Zsecoins Wallet. From there you can easily send the Zsecoins to other Zsecoin addresses. The vast majority Zsecoin services are compatible with each other, the same Zsecoins you buy from Zsecoins will work in your favorite online stores that accept Zsecoin, and also in shops that accept Zsecoin.

To use your Zsecoins Wallet enter the receiving address, amount and your two-factor authentication code (if you have 2FA enabled) and click Send as shown in the screenshot below.



If you want to sell Zsecoins, you first need to transfer some Zsecoins to your Zsecoins Wallet.

Please note:

  • That your Zsecoins Wallet cannot be used in a few specific situations.


  • Also newly generated Zsecoins from mining cannot be sent to your Zsecoins Wallet.
  • In order to sell Zsecoins on ZSE-Trade.com you'll first need to send some Zsecoins to your Zsecoins Wallet. To do that you'll need a ZSE-Trade.com account, access to Zsecoins in another Zsecoin wallet and you need to know your ZSE-Trade.com receiving address.



    To find your ZSE-Trade.com receiving address you need to go to visit the Wallet page. The top of the page is divided in two parts allowing you to both send and receive Zsecoins. On the right-hand side you'll find your receiving address. Please note that your receiving address changes after each transaction. We do this to protect your privacy, by using a new address each time you receive Zsecoins it makes it difficult for someone to track your Zsecoin transactions. Old addresses still work, but we do not recommend that you use them.

    Once you know your ZSE-Trade.com receiving address, you can go to your other Zsecoin wallet and use this address to send Zsecoins to your ZSE-Trade.com address.

    Please note that the minimum you can send to your Zsecoins wallet is 0.0002 ZSE. Zsecoin deposits less than that are not processed.

    Transactions take between 10-60 minutes when you are sending Zsecoins to your Zsecoins Wallet or when your sending Zsecoins out from your Zsecoins Wallet. Transactions between Zsecoins Wallets is instantaneous.

    I've waited 60 minutes and my transaction is still pending, now what?

    The Zsecoin network might be experiencing congestion, in this case transactions will take much longer to go through.

    Zsecoin transactions have to be confirmed by the Zsecoin network. When a transaction is made it gets sent into a transaction pool from where it is bundled up into blocks that Zsecoin miners confirm through mining. Blocks get mined on average every ten minutes and only a finite number of transactions can fit into each block. Sometimes blocks can take much longer or much less time to mine. On rare occasions there can be several hours between successfully mined blocks. This means that the pool of unconfirmed transactions grows larger than what can fit into a single block, making it take a long time for transactions to become confirmed. Once the transaction has been included in a block and has been mined, it has been confirmed once. When the confirmation count of the transaction reaches a certain threshold, usually 3-6 confirmations, the transaction appears in the receiving wallets. You see the current number of unconfirmed transactions on the Zsecoin network here. .

    To check the status of your Zsecoin transaction

  • You need to know the transaction id (TX ID) or the receiving wallet address (looks like: c4f01b13a8ff30175a7e603ab9421a112514e0c9f4ca896fec386d357271a5b5-000) and the amount of Zsecoins transferred. On ZSE-Trade.com you can get the transaction information from your wallet transaction history after you have made the transfer.
  • Go to Block Explorer
  • Type in the receiving address or the transactions ID (TXID) into the Search field. Use the Zsecoin amount to quickly identify transactions if the receiving address has several transactions incoming.
  • Click the transaction to view more information about it
  • Look for where it shows you how many confirmations the transaction has.
  • If your transaction has...

  • ...more than six confirmations: the receiving wallet should have received the transaction. Please contact the provider of the receiving wallet if the transaction still does not appear in the receiving wallet.
  • ...0-6 confirmations or unconfirmed: the transaction has left the sending wallet and is still under way.
  • ...you cannot find the transaction: the transaction never left from the sending wallet. Contact the provider of the sending wallet.
  • Currently the minimum amount you can send to

    Zsecoins is 0.0002 ZSE. Zsecoin deposits less than that are not processed.
    You can buy Zsecoins without having a mobile phone, but you will be limited to which advertisements you can reply to. By verifying your phone number with Zsecoins increases the number of advertisements that you can contact.
    If you have problems with the verification system you can open a support ticket and we can verify you manually. You can still buy Zsecoins without verifying your ID, however, please note that many of our traders do require you to perform an ID verification before buying, though this requirement does change from country to country and trader to trader.

    When you verify your ID you get access to many more advertisements and better prices, it's well worth the inconvenience.


    About Zsecoin




    Zsecoin is a de-centralized digital currency it is backed by country and bank assets and is usable anywhere in the world by anyone with a computer or smartphone and access to the Internet. To read up more on what Zsecoin is you can take a look at these websites.

    You can store your Zsecoins in the Zsecoins Wallet, but we try to promote other Zsecoin wallets. The best way is to store your Zsecoins in a wallet on your computer or mobile phone, as that gives you complete control over your Zsecoins. Our favourite standalone Zsecoin clients are

    Electrum & Mobile App.Paper wallets are a good idea if you want to store Zsecoin securely. Wallets on your smartphone can also be a convenient way of carrying Zsecoins around with you wherever you are.



    Using Zsecoins




    1. Enable two-factor authentication for your account. This protects you when a someone finds your password. With two-factor authentication enabled, it is not possible to log in to your account if someone knows only your password. Remember to write down the backup codes, preferably on paper, in case you lose your codes
    2. Make sure Login guard is enabled. It protects you from logins from unknown web browsers. When Login Guard detects a login from a new web browser it asks you to confirm your browser by clicking a link sent to the e-mail address you have used to register your account. Login Guard is automatically turned on for all new users. Read more about Login Guard
    3. Remember to use a strong password, one with at least 10 characters. To make it easier to remember difficult passwords we recommend you use a password manager such as KeePass ( ), KeePassX ( / ) or 1Password ( / ).
    4. Do not use the same password on other websites and do not give your password to other people, even your friends.
    5. Do not use an e-mail provider that does not require a password, like yopmail, as it makes it possible to access your account without needing to know your password.
    You can enable all of these security features under Security from your profile.

    With Zsecoins, the owner of the wallet and the Zsecoins is responsible for his/her own security. If your user account is compromised you will lose your Zsecoins, and because Zsecoin transactions are NOT reversible it is not possible for Zsecoins to help you get them back. That's why it's very important to follow the security tips given above.

    What should I do if someone else has accessed my account?



  • Immediately change your password.
  • Immediately open up a support ticket explaining what happend and include your account name, the e-mail you used to register on Zsecoins, your name, IP address, phone number associated with your account and your recent site activity.
  • You can find out your IP address by searching in Google for "What is my IP?".
  • Two-factor authentication is enabled from the security settings page. We offer two different types of two-factor authentication, mobile based and paper based. We recommend you use mobile based two-factor authentication and only use paper based if you do not have access to a smartphone.

    When activating two-factor authentication it is very important that you write down the backup code and keep it in a safe place, preferably on paper. If you lose access to your two-factor codes you will not be able to log in to your account and it will require a two-factor reset which takes two weeks to process.

    Activate mobile based two-factor authentication

    1. Visit the two-factor activation page and choose I want to use mobile app based two-factor authentication.
    2. Install the authentication app on your phone. Google Authenticator is available on Android, iOS and Windows Phone. You can find it from the app store.
    3. On the Zsecoins web page, press Proceed to activation.

    4. Write down the backup code shown on the page and keep it in a safe place, preferably on paper. It's very important that you do this.

    5. Launch the Google Authenticator app on your smartphone and press Begin Setup

    6. Select Scan Barcode from the mobile app.

    7. If you are asked, press install to install a barcode reading app. After you have installed the app, return to Google Authenticator.
    8. In the Google Authenticator app, scan the barcode shown on the Zsecoins webpage.

    9. The 2FA codes will now start appearing in the Google Authenticator app.
    10. To complete the setup, enter the code from the Google Authenticator into the box on the two-factor authentication activation page and press Enable two-factor authentication. button.

    You're now all set and protected by two-factor authentication!

    Activate paper based two-factor authentication

    1. Visit the two-factor activation page and choose I want to use paper codes based two-factor authentication.
    2. Click the link to open up your two-factor code list.
    3. Press ctrl + p (cmd + p on mac) on your keyboard to print the code table.
    4. Press Proceed to activation on the two-factor authentication page and enter the activation key from the top of the paper and the first two-factor authentication code from the table.


    You're now all set and protected by paper-based two-factor authentication!


    Once you've used up all your 90 codes from the paper based code table two-factor authentication will be automatically disabled from your account and you will need to activate two-factor authentication again.

    ZSE-Trade.com uses a feedback system that shows a score on your public profile. This score, a percentage, shows how much positive feedback a user has.

    You can only give one feedback to a user. The feedback can be one of four types: Trustworthy, Positive, Neutral, Block and Block without feedback. Once given, feedback will be visible on a user's public profile if certain conditions are met, otherwise the feedback remains unconfirmed. Unconfirmed feedback is only visible for the receiving user and to Zsecoins administrators and does not affect the feedback score.

    Users that have never traded can\92t leave feedback, however if they mark each other as trusted or not trusted they are able to leave trustworthy, neutral or block feedback.

    Explanation of feedback types

    Trustworthy Giving trustworthy feedback increases the receiver's feedback score while at the same time marks the receiver as a trusted person. People who you mark as trusted can view your Trusted Only advertisements. You can find a list of people whom you've marked as trusted under your profile.

    Positive Giving positive feedback increases the receiver's feedback score.

    Neutral Giving neutral feedback doesn't affect the receiver's feedback score.

    Block By blocking a user he can no longer contact you, and he receives negative feedback from you which lowers his feedback score.

    Block without feedback This option blocks the user from contacting you, but his feedback score remains unaffected.

    Feedback that has been given can be either confirmed or unconfirmed. Confirmed feedback is shown on a user's public profile and affects the user's feedback score. Unconfirmed feedback is only visible to the receiving user and ZSE-Trade.com administrators. For an unconfirmed feedback to become confirmed, one of the following conditions must be met:

    • Trades between the user giving and receiving feedback must be more than 0.5 zse

    OR

    • The total trade volume of the feedback giver must be more than 50 zse

    OR

    • The feedback giver has verified his ID

    Yes, you can change the feedback you've given someone else. To do so, visit their public profile and scroll down to the feedback section and click the Update your feedback button. You can't change feedback that someone else has given you, however, if you believe the feedback has mistakes you can contact your old trading partners through Closed contacts in your Dashboard and ask them to change their feedback.

    ZSE-Trade.com never edits or removes feedback left by users. The only exception is feedback containing abusive, racist language, threats or exposes personal information.

    When you visit a user\92s profile there is a large button that you can use to mark the user trusted. Trusted users can view trade advertisements that you have created and set to viewable only for trusted users. Traders can use this functionality e.g in order to create ad\92s with better prices for their regular customers and reward repeat business.

    Currently we do not allow username changes due to security reasons.

    For security reasons we do not restore user accounts. Please register a new user account.

    Please note that your phone number may be still reserved in your old user account, in that case please open up a support ticket.

    If you are not a tech-savvy user we recommend avoid using a Tor browser when purchasing Zsecoins. When using a Tor browser you are at risk for man-in-the-middle-attacks by malicious Tor exit nodes. A malicious Tor exit node intercepts the traffic between your computer and Zsecoins and then steals your Zsecoins.

    If you want to maintain safety and privacy we recommend purchasing Zsecoins in Zsecoins using a normal web browser. After the purchase send Zsecoins to a desktop application wallet from where you can make further payments.

    See Zsecoin wallet alternatives for your device.

    Read more about maintaining your security.

    Zsecoins has witnessed high attack rates against Tor users. Tor exit nodes intercept HTTPS traffic by doing HTTPS man-in-the-middle attacks with self-signed certificates.

    Read research by Tor authors about the malicious Tor exit nodes.

    Two-factor authentication and other normal security measures does not protect against traffic interception attacks as the attacker can modify Zsecoin send requests to go to a wrong receiving Zsecoin address.

    Web notifications allow you to receive pop-up notifications through your browser whenever you get a new notification on Zsecoins. If you're trading Zsecoins and want to know immediately when something happens, enable web notifications from your profile.

    Tick the box that says Enable Web notifications and when your browser asks you for permission to show web notifications, press accept. You're now all set and will start receiving web notifications.

    Sometimes you want to take a look at your login history, you can find in the security options a page called Login History. It shows you a list of each login to your account.

    Login Guard protects your account from logins when someone else knows your username and password. Whenever someone logs in to your account from a new computer or a new web browser an e-mail is sent to address used to register your Zsecoins account. This e-mail contains some information on who started the login and a link. You need to click the link to verify your login.

    You can take a look at all the browsers that are authorized by Login Guard to login to your account from the Authorized Browsers page in the security options. This page lets you revoke access from a browser if you do not recognize it, e.g. because the location is not yours.

    If you have trouble getting access to your account using Login Guard you can open up a support ticket to get help.



    Common problems & solutions




    When you send Zsecoin to a wallet outside of zsecoins, the transaction requires a small fee (called a "miners fee" or "blockchain fee"). This fee is paid to the miners who keeps the Zsecoin network working. The last time you sent zsecoin to an outside wallet, you sent away all the Zsecoin in your wallet. Rather than take the fee from your transaction and have your destination wallet receive a slightly lesser amount, we paid the fee for you. We then deducted the fee from your account, placing your balance in a very slight negative.
    You don't need to worry about paying back the fee or restoring your account to a positive balance, the next time you have zsecoin sent to your account we'll recover that small fee from the last time you sent zsecoin.

    The sellers usually release Zsecoins as soon as they see your payment, which can sometimes take an hour or two. If you've paid but are still waiting there is nothing to worry about, for all online trades are protected by escrow and the seller cannot run away with your Zsecoin.

    If there are any issues with a trade and the seller won't release your Zsecoins, you can dispute the trade to have Zsecoins support resolve it.

    If you are buying or selling Zsecoins online, you can dispute the trade after 1 hour if you have marked the payment completed.

    A dispute can no longer be started if the Zsecoins have been released from escrow or if it's a trade without escrow enabled.

    When a trade your involved in gets disputed, you'll receive an SMS notification and an e-mail, in most cases simply starting the dispute is enough to get the attention of your trading partner. A disputed trade is usually resolved within 24-48 hours.

    Sometimes a trader may ask for your ID. If you have are trading for hte first time with a trader he/she may ask for you to identify yourself, even if you've already verified your ID with Zsecoins. This is because in certain countries sellers are required by laws to know who their customers are. Most sellers explain in the terms of the trade if they require ID verification or not.

    If you do not wish to give the seller your ID, you can always cancel the trade and search for a trader with less strict requirements.

    Always send your ID to the seller via the trade chat, our trade chat messages are kept encrypted on our servers and are deleted after 180 days. All photographs sent to the trade chat is also marked with a watermark to prevent misuse of the images.

    Transactions take between 10-60 minutes regardless of if you are sending Zsecoins to your Zsecoins Wallet or out from your Zse Trade Wallet to somewhere else. Transactions between Zsecoins Wallets is instantaneous.

    I've waited 60 minutes and my transaction is still pending, now what?
    The Zsecoin network might be experiencing congestion, in this case transactions will take much longer to go through.

    Zsecoin transactions have to be confirmed by the Zsecoin network. When a transaction is made it gets sent into a transaction pool from where it is bundled up into blocks that Zsecoin miners confirm through mining. Blocks get mined on average every ten minutes and only a finite number of transactions can fit into each block. Sometimes blocks can take much longer or much less time to mine. On rare occasions there can be several hours between successfully mined blocks. This means that the pool of unconfirmed transactions grows larger than what can fit into a single block, making it take a long time for transactions to become confirmed. Once the transaction has been included in a block and has been mined, it has been confirmed once. When the confirmation count of the transaction reaches a certain threshold, usually 3-6 confirmations, the transaction appears in the receiving wallets. You can see the current number of unconfirmed transactions on the Zsecoin network here.

    To check the status of your Zsecoin transaction

    • You need to know the transaction id (TX ID) or the receiving wallet address (looks like: 4f39aefcd5d9c28b27864dd945c0392cd39130888aa8e1e178271f4890ad782f-000) and the amount of Zsecoins transferred. On ZSE-Trade.com you can get the transaction information from your wallet transaction history after you have made the transfer.
    • Go to Block Explorer
    • Type in the receiving address or the transactions ID (TXID) into the Search field. Use the Zsecoin amount to quickly identify transactions if the receiving address has several transactions incoming.
    • Click the transaction to view more information about it
    • Look for where it shows you how many confirmations the transaction has.

    If your transaction has...

    • ...more than six confirmations: the receiving wallet should have received the transaction. Please contact the provider of the receiving wallet if the transaction still does not appear in the receiving wallet.
    • ...0-6 confirmations or unconfirmed: the transaction has left the Zsecoins and is still under way.
    • ...you cannot find the transaction: the transaction hasn't been sent. Please open up a support ticket so that we can look into it.

    This answer concerns the case when you are buying Zsecoins online.

    After you send in a trade request to the seller of Zsecoins, you have a time window to complete the payment before the trade is automatically canceled (the payment window varies depending on the payment method of the trade). During this time you need to complete your payment and press the Mark payment complete button. The seller is notified that you've made the payment and the Zsecoins will be held in escrow until the seller releases them for you when seeing the payment in his/her account.

    If you paid for the purchase, but did not mark the payment complete before the payment time window expired, please contact the seller through the trade. The Zsecoin seller has functionality to Reopen the purchase, this also re-enables escrow. You can contact the seller and your other existing trade contacts from the Dashboard in your Zsecoins User Profile. Send a message to the seller and kindly explain the situation and why you couldn't complete payment within the time window.

    If the seller does not respond to this request please contact ZSE-Trade.com support using the Support request form and mention your trade contact id number.

    When you transfer money between Zsecoin addresses you need to pay a transaction fee. This fee is paid to Zsecoin miners to pay for their costs in running their equipment. We automatically take this fee from your wallet after you've sent a transaction.

    If you make a transaction for the full amount of Zsecoins in your Zsecoins Wallet your balance will become negative. And the next time that you purchase Zsecoins or transfer money into your wallet the fee will be charged from that purchase or transaction leaving you with less ZSE than you might have expected

    Zsecoin transactions are irreversible, once you\92ve sent money to another Zsecoin address it is not possible for you or ZSE-Trade.com to reverse it. To get your Zsecoin back you can try to find the owner of the address and ask them to return the Zsecoin to you. From where did you get the address where you sent the Zsecoins to? You can try googling the address to see if is related to any Zsecoin service that has contact details.


    If those searches come up empty, you can still try asking on our discussion forums if anyone knows to whom the address belongs, but chances are slim.

    Please note that the same wallet can have multiple incoming addresses. The Zsecoin protocol ensures that Zsecoins are not sent to an address that does not exist, but they can be sent to addresses which are inactive or not controlled by anyone.

    Sending SMS messages globally is hard, many countries have very strict rules on SMS messages. If you have problems with SMS verification please contact ZSE-Trade.com support so that we can perform a manual verification of your account.

    If you're not receiving e-mails from Zsecoins, there are a few things that you can do.

    • Check that email in your user profile is correctly typed.
    • Take a peek in your spam folder, the e-mails you're looking for may be in there.
    • Sometimes an e-mail provider may choose to block e-mails from a certain domain, you can try changing your e-mail address to see if it helps.
    • If you're still having problems receiving e-mails and can't log in to your account you can open up a support ticket. Please include the following information in your ticket:
      • Your account username
      • The e-mail address you used to register
      • The phone number you used to register (if any)
      • Your real name (if associated with your account)
      • A description on your last actions on the site

    Below all the listings on the front page you can find a locations search field, type in your location into the field (city, country) and press enter. After the page reloads you should now see ad listings for the correct location!

    The Zsecoins website is currently available in English, Spanish,Turkish.

    You can change the language of the site from the footer, scroll down all the way to the bottom of the page and click the text next to the globe under the heading Services to see a dropdown of the languages on offer.

    You can also use your email address instead of your username to login by typing it in the username field. If you\92ve forgotten both you can open up a support ticket and we can help you with regaining access to your account.

    In case you have have forgotten your username, email and password which you have used with Zsecoins, open a lost password support request and provide us with the following information:

    • Account username
    • Email
    • Phone number
    • Describe your latest actions on the site

    If you're using Mobile based Two-factor authentication, and it is not working, please check the following:

    • Make sure the time on your mobile device is correct. Visit this page, choose your time zone and compare the time with your phone.
    • If you're using Google Authenticator you can find a Time Correction in the settings of the app.
    • When enabling two-factor authentication you are asked to make a backup of the mobile two-factor activation number on paper. You first need to find this backup code.
    • Install the authenticator app on alternative device and use the backup to restore. Press the "Set up account" option from the menu in Authenticator app and then enter your 2FA backup code. The Authenticator app will start giving you valid two-factor authentication codes again.


    If you're using Paper based Two-factor authentication please check the following:

    • Make sure you are putting in the correct code. Underneath the Authentication code box on the login screen it will tell you which code to enter
    • From your printed Two-factor code list, please enter the corresponding key. Note, only enter the six numbers after the number of the key.

    If this did not fix your issue, please put in a 2FA removal request in order to remove Two-factor Authentication from your account. Please note that for security reasons it will take us two weeks to process your removal request.

    If you have just bought a new smartphone or otherwise need to re-activate your Mobile based two-factor authentication application you can follow these steps.
    To re-activate your Two-Factor authentication codes with Google Authenticator you will need the backup code that you wrote down during the activation process.

    1. Find your Two-factor authentication backup code from when you first activated two-factor authentication.
    2. Install and launch the Google Authenticator app on your mobile device.

    3. Press the menu button (three dots) in the top right of the application.

    4. Select the option Set up account.

    5. Select the option Enter provided key.
    6. Enter Zsecoins as the account name.
    7. Enter your Two-factor authentication backup code in the key field.
    8. Leave the dropdown as Time based.

    9. Press add to re-activate your Two-factor authentication.


    If this did not work, or if you do not have the backup code written down, you cannot re-activate your Two-factor Authentication and must request a removal instead.

    Your phone number can only be verified with one account. You must first de-activate your phone number from the previous account before you can activate it on a new one. If you have deleted a user account or created several user accounts, please contact ZSE-Trade.com support.

    ZSE-Trade.com limits the amount of trade requests you can make per hour. If you are new user with no trade volume you can have only 1 open trade request at a time.The amount of trade requests you can make goes up with your trade volume.

    After you received that message, wait 20 minutes and then log out of your ZSE-Trade.com account log back in again and try the automated identity verification again.

    If your country is not on the list of supported countries you can instead submit a manual verification. Please note that we will not process manual ID verifications if your country is on the list of supported countries and you have not tried to verify your ID through the automatic system.



    Setting up advertisements and trading




    We\92ve got tons! Check out our guide to running a cash exchange to find out more!

    Your advertisement visibility on the front page listings depend on various factors such as your user reputation, trade volume, advertisement, and identity verification.

    If you can't find your advertisements anywhere in the listings you need to make sure to have at least 0.4 ZSE in your wallet for online advertisements and 0.1 ZSE for sell advertisements or your ads will not display in the listings.

    All your advertisements appear under your user profile. They also appear in the public searches where each result list is sorted differently.

    Selling Zsecoins online advertisements are sorted by a combination of several different factors. Price plays an important role, but also the popularity of your payment method and your reputation. We may limit the number of visible advertisements in the result listing so that we do not show several advertisements from the same user at the same price and payment method.

    Your buying Zsecoins online advertisements are sorted by volume, user reputation and price. The trade conducted by the advertiser and the trade conducted through a specific ad are weighted here.

    buy and sell advertisements are sorted by distance.

    The top six spots on the front page are filtered to include the most popular payment methods depending on the country.

    If your advertisement does not appear to logged out users, the reason is probably that you have first time buyer limits or minimum required trade volume limits set. Since non-logged in users have no reputation and prior trades, they cannot see advertisements with these kinds of limits. Also if you do not have enough reputation yourself for your own advertisement, you may not see your advertisement in the listing.

    For online advertisements you need to have minimum of 0.4 ZSE in your Zsecoins Wallet to have your advertisements running. You can still sell smaller amounts with advertisement limits. This is spam protection measurement.

    You can always open up a support chat to ask for help with regards to advertisement visibility.

    Every user is limited in how many advertisements he can create, when you start out you can create in total 5 advertisements. If you want to create more, you need more trade volume. For every Zsecoin you trade during a 30 day window you're allowed to create one more ad. For example, if you have traded in total for 30 Zsecoins during the last month you can create 35 advertisements in total before you have to remove one.

    Becoming a pro trader is designation all traders strive for as it's a badge that only few can get. To be assigned the pro trader badge you need to have fullfilled all of the following criteria:

    • Account older than five months
    • At least 100 positive, confirmed feedbacks
    • You need to have traded at least 170 ZSE
    • Your trade volume for the past 30 days needs to be 10 ZSE

    Once you reach all the requirements you will automatically receive the badge.

    The green thumb is assigned automatically to your adveritsements based on an algorithm. We don't want to share exactly what is reuqired but the following things are looked at. Once your advertisement fullfills all the requirements, it will receive the green thumb.

    • Number of trades and feedbacks score of your account
    • Age of your account
    • The payment method of your advertisement
    • The popularity of the payment method
    • Recent feedback on your account
    • Total and recent amount of zsecoins traded by you
    • How long ago you completed your first trade.

    Advertisement prices are based on Zsecoin exchange rates. The Zsecoin exchange rate is volatile and may change rapidly.

    Zsecoins updates its exchange rates and advertisement prices every five minutes. Prices shown in the listings and on the front page are cached, and update a little slower. Sometimes when the Zsecoin price is fluctuating rapidly, advertisements with the same price equation may display different price. Sometimes market data is not available for some currencies, which leads to delays updating the advertisement prices. However, when you open up the advertisement page itself the price will be more up to date.

    The price of the purchase is determined at the moment the Zsecoin buyer sends in the trade request.

    When the price is floating, the purchased Zsecoin amount fluctuates with the Zsecoin exchange rate. The traded Zsecoin amount is determined when the trade is closed, instead of when the trade is opened. This reduces market rate risks in cash transactions where the time between opening the trade and closing the trade can be several days.

    The floating price is based on the Zsecoins_sell exchange rate variable. The seller can specify an additional margin on top of that.

    You can see pricing how-to to use more complex formulas. If you have javascript enabled, you can use weighted (USD24) or market price (bitstamp) as a base price, and enter your commission percentage to "commission" field.

    You can use negative commission percentage too, if you want to sell below market price (or pay extra).

    Some advertisements are marked as Trusted only. These advertisements are only available for accounts that you have marked as trusted in Zsecoins.

    How can I mark someone as trusted? To add people to your trusted list, you can invite your friends by email, visit their public Zsecoins User Profile or give trustworthy feedback after finishing a trade with them. You can find a list of people you trust under your profile.

    Creating special deals for trusted people To create a trusted only advertisement, check the option on the advertisement edit form. The seller of Zsecoins decides trust. For a sell advertisement, only people who you have marked as trusted can access it. For a buying advertisement, only people who trust you can access it.

    If you want to show in trades to other users that you've verified the ID of a Zsecoins user head over to your profile and tick the box "Show me as real name verifier to others".

    Whenever a user whom you have verified his real name opens up a trade with another trader it will show in the security box that you have verified the users real name. This is a handy way to increase the trust of users.

    This option is enabled by default for new accounts.



    Zsecoins Glossary




    A Zsecoin address looks like a long string of random letters and numbers. Addresses are used when you want to send or receive Zsecoins. Each wallet has at least one receiving and one sending address. When you want to receive Zsecoins to your wallet you need to give the sender your receiving wallet address.
    Anti Money Laundering and Know Your Customer is a group of laws in the United States that require Zsecoin sellers to know who their customers are. Certain sellers will ask for your identification to comply with these laws. Other countries around the world may have similar laws and requirements.
    The Blockchain is the technology behind Zsecoins. It?s what makes it work. Zsecoin transactions are sent to the blockchain so that miners can put them into the blocks that they mine. Once a block containing your transaction is mined it has been added to the blockchain and your transaction receives one confirmation.
    A Zsecoin block is one ?link? in the blockchain. One block contains a group of Zsecoin transactions that have been confirmed. When Zsecoin miners ?mine? these blocks they calculate through computer algorithms which when put in the blockchain, confirms transctions. In turn miners receive transaction fees and newly created Zsecoins for confirming transactions.
    ZSE is the acronym for Zsecoin. Coin, coins et. al. are also slang terms for Zsecoin.
    Zsecoin exchanges based in the U.S. that require you to verify your identity before being allowed to trade, along with other limitations.
    This refers to a way of storing Zsecoins in a safe and secure way, offline. This is also how the vast majority of Zsecoins Zsecoins hold on to are stored.
    For a Zsecoin transaction to be completed it needs to be confirmed. Good habits are to wait for at least 3-6 confirmations before you can consider a transaction good. A confirmation happens when a transaction has been added to a block that Zsecoin miners successfully mine.
    An exchange is a platform/service where users can change one type of currency for another.
    Fiat comes from Latin and means ?let it be done? or ?it shall be?. It?s used as a term to mean all currencies that derive their value from governmental regulation or other central authorities.
    The opposite of a cold wallet / cold storage. A hot wallet is located on a computer connected to the internet. At Zsecoins the hot wallet is where we store a small amount of Zsecoins at a time. It?s from here where your transactions are sent. We only keep a very small amount of Zsecoin here to protect ourselves form hackers.
    This is what Zsecoin Miners do in order to confirm transactions and add them to the blockchain. When a Zsecoin miner mines, he uses computers to do difficult calculations which answers are easily proven to be correct. This way, when a miner completes a calculation anyone can easily see that the miner has actually done work. This work can then be used to create a Zsecoin block. What miners get in return from mining is new Zsecoins and transaction fees.
    Multisignature, often heard in combination with wallet. A multisignature wallet is one that has several cryptographic keys concerned with it. This way if you have two of three keys, say, you can move money out of it. But with only one you cannot do anything.
    Peer-to-Peer. It?s a form of network structure. Rather than having everything go via a centralized node, in a peer-to-peer structure everything goes from user to user. There?s no centralized part to rely on.
    Single Euro Payment Area, SEPA transfers are a special kind of bank transfers within the EU.
    Since the Zsecoin miners work to confirm your transactions, they won?t do this for free. Rather you pay a tiny amount of Zsecoin to them to help them continue to confirm. This is why each time you move Zsecoin, it costs a tiny bit.
    Transaction Id. This is a long string of numbers and letters that is the ID of a single transaction. It?s handy to know as you can paste this into a blockchain explorer and see what?s up with your transaction. It?s mainly used to see how many confirmations a transaction has.
    The place where you store your Zsecoins. This can be quite confusing to new users, but a wallet is essentially just a Zsecoin address. A Zsecoin wallet can exist on a service such as Zsecoins, in an app on your phone or computer, or even on a piece of paper! As it?s just a series of numbers and letters it does not matter where it?s stored. It?s completely OK to use your Zsecoins account as your wallet when you?re still new. But when you start to accumulate more and more Zsecoin you way want to think of different ways to store them.